Urban Development Department Resolves 96.94% of Complaints in Rajasthan

Efficient Complaint Resolution by Urban Development Department

Jaipur. In alignment with Chief Minister Bhajanlal Sharma's vision, the Urban Development and Housing Department has achieved a remarkable 96.94% resolution rate for public grievances. On Thursday, Alok Gupta, the Additional Chief Secretary of the department, reviewed complaints at the Rajasthan Sampark 181 call center to ensure prompt and quality responses to citizens' issues. He reprimanded officials who failed to take complaints seriously and instructed strict actions against negligence.

Gupta engaged with complainants and relevant officials through a video conference, listening to their concerns and directing immediate action on-site.

During the session, he addressed issues raised by Durgesh and Shri Radheshyam from Bhilwara regarding street lighting and Sarita concerning drainage cleaning. Rakesh Kumar from Alwar reported on road conditions and waterlogging, while Hanuman Ram Chaudhary from Jodhpur highlighted sewer line issues. Gupta instructed the concerned officials to take necessary actions to provide relief to the complainants.

Sunil from Ajmer expressed satisfaction after his street lighting issue was resolved, thanking the officials. Gupta emphasized the importance of being sensitive to public complaints and ensuring effective actions.

Notably, as of October 29, a total of 130,238 complaints have been registered with the department, out of which 126,253 have been resolved, resulting in a resolution rate of 96.94%. Currently, 3,985 cases remain pending, with an average resolution time of 23 days. Gupta expressed satisfaction with the reduced resolution time and increased satisfaction rates, urging for the swift resolution of pending cases.

Officials from the relevant department were also present during the review.