AI Chatbots: A New Ally in Reducing Mental Health Stigma

AI's Role in Mental Health Support

New Delhi, Dec 29: A recent study indicates that while Artificial Intelligence (AI) may not substitute for professional mental health care, chatbots like ChatGPT could play a significant role in diminishing the stigma surrounding mental health issues. This is particularly beneficial for individuals who are reluctant to seek conventional face-to-face therapy.

Researchers from Edith Cowan University (ECU) in Australia conducted a survey involving 73 participants who utilized ChatGPT for personal mental health assistance, examining its effectiveness and its impact on stigma.

Scott Hannah, a Master of Clinical Psychology student at ECU, noted, “The results imply that users who perceive the tool as effective are less concerned about external judgment, which is crucial in reducing stigma.”

Stigma remains a significant obstacle for those seeking mental health support, often exacerbating symptoms and deterring individuals from accessing necessary help.

The research highlighted two forms of stigma: anticipated stigma, which is the fear of being judged or discriminated against, and self-stigma, where individuals internalize negative stereotypes, leading to decreased confidence and reluctance to seek help.

Participants who found ChatGPT effective were more inclined to use it and reported a decrease in anticipated stigma, indicating reduced fear of judgment.

As AI technologies gain traction, more individuals are turning to chatbots for confidential discussions regarding their mental health challenges.

Hannah added, “These findings suggest that AI tools like ChatGPT, although not originally intended for mental health support, are increasingly being utilized for such purposes.”

However, the research team cautioned that while it may be easier to confide in AI, users should remain vigilant, as anonymous digital platforms raise significant ethical issues.

“ChatGPT was not specifically designed for therapeutic use, and studies have shown that its responses can occasionally be inappropriate or incorrect. Therefore, we advise users to approach AI-based mental health tools with critical thinking and responsibility,” Hannah emphasized.

The researchers called for further studies to explore how AI can safely enhance mental health services.