IndiGo Faces Regulatory Pressure Amid Ongoing Flight Cancellations

Government Steps In to Address IndiGo Flight Issues

New Delhi: The civil aviation ministry has intervened as IndiGo's flight cancellations have left many passengers stranded. The ministry has mandated that the airline finalize all ticket refunds for cancelled flights by Sunday evening and ensure that any baggage separated from travelers is returned within two days.

Following the cancellation of over 1,000 flights, which has caused disruptions for five consecutive days, the ministry warned that any delays in processing refunds would lead to immediate regulatory consequences.

The ministry's statement emphasized that refunds for all affected flights must be completed by 8 PM on Sunday.

Additionally, airlines have been instructed to refrain from charging rescheduling fees for passengers impacted by these cancellations.

On Saturday alone, more than 400 flights were cancelled across various airports.

IndiGo has been directed to establish dedicated support and refund facilitation teams to assist passengers.

These teams are responsible for proactively reaching out to affected travelers to ensure that refunds and alternative travel arrangements are handled efficiently without requiring multiple follow-ups.

The automatic refund system will remain operational until flight operations return to normal.

Moreover, the ministry has insisted that the airline must track and deliver any baggage that was separated from passengers due to cancellations or delays within the next 48 hours.