Microsoft Service Outage Disrupts Email Support for Indian Airlines

A recent global disruption in Microsoft services has led to significant impacts on email support for several Indian airlines, including IndiGo and Akasa Air. While these airlines have reported difficulties in receiving emails, they assure customers that other support channels remain operational. Air India has confirmed that its flight operations are unaffected and has implemented measures to ensure continued communication. Additionally, SpiceJet faced cancellations of flights from Dubai due to issues with ground handling services. Read on to learn more about how these disruptions are affecting airline operations.

By Narendra Chaudhary Nov 13, 2026, 13:44 IST

Impact of Microsoft Service Disruption on Airlines

New Delhi: On Friday, Indian airlines issued warnings as a worldwide disruption in Microsoft services affected their email support systems, although their operations and communication channels remained intact.

IndiGo took to the social media platform X to inform customers that their email support services were impacted by the global Microsoft outage, indicating they might not be able to receive emails.

The airline reassured customers that all other support options are still operational. For urgent matters, they encouraged reaching out to 6E Skai via their website or mobile app, expressing regret for any inconvenience caused.

Service Advisory

Due to a global Microsoft service disruption, our email support services are currently impacted, and we may not be able to receive your emails.

All other support channels remain available. For any urgent assistance, please reach out to 6E Skai through our website or mobile app.

We regret the inconvenience and appreciate your patience and understanding.

— IndiGo (@IndiGo6E) November 13, 2026

Akasa Air also reported delays in its email support services due to the same disruption, advising passengers to contact their 24/7 Akasa Care Centre at +91 9606 112131 or use social media for immediate help.

Air India stated that it is actively monitoring the Microsoft outage but confirmed that its flight operations are unaffected and that all communication channels are functioning normally.

To maintain seamless support, Air India has temporarily redirected its emails to ensure that all messages continue to be received without interruption, promising responses within their usual 24-hour timeframe.

They emphasized that all support channels, including voice, AI, social media, and customer notifications, are operating as expected.

In addition, SpiceJet has had to cancel four flights from Dubai airport after the ground handling company Dnata halted check-in services due to unpaid dues. Reports indicate that only two SpiceJet flights were permitted to depart from the airport, with the airline owing Dnata over 14 million UAE dirhams.