Microsoft Restores Services After Global Outage Affecting Outlook and Teams

Microsoft has successfully restored its services after a significant global outage that affected millions of users, disrupting essential applications like Outlook and Teams. The outage, which lasted over 24 hours, was caused by a technical glitch during a network upgrade. Users worldwide reported issues with email and communication services. Microsoft clarified that the problem was not due to a cyberattack. The company has since apologized for the inconvenience and is monitoring the situation to address any backlog. This incident also impacted operations in India, affecting several airlines. Read on for more details about the restoration process and the company's response.

By Narendra Chaudhary Nov 14, 2026, 16:26 IST

Microsoft Services Back Online

In a relief for millions of users worldwide, Microsoft has successfully restored its services after facing prolonged technical difficulties. Essential applications such as Outlook, Microsoft Teams, and Copilot are now operational again. The outage, which lasted over 24 hours, significantly disrupted business operations, government functions, and daily activities globally.

What Happened?

Starting November 12, users began experiencing issues with several Microsoft services. Many reported difficulties in sending and receiving emails on Outlook, while Microsoft Teams faced interruptions in meetings and communications. Additionally, problems were noted with Copilot and other Microsoft 365 services.

Cause of the Outage

According to the company, the outage stemmed from a technical glitch during a previously scheduled network capacity upgrade. Following recent network changes, several servers were unable to function properly.

Microsoft clarified that the issue was not a result of a cyberattack or related to AI. Engineers worked diligently to resolve server issues and restore services.

Gradual Restoration of Services

Rather than restoring all services simultaneously, Microsoft opted for a phased approach to bring them back online. The company conducted stability checks at every level to ensure that services would not face further interruptions after being restored.

On November 14, Microsoft announced that services for affected customers and regions had been reinstated. However, monitoring continued to address any backlog of emails and other issues that arose during the outage.

Impact in India

The global outage also had repercussions in India, affecting email support services for airlines such as IndiGo, Akasa Air, and Air India. Despite these challenges, flight operations for the airlines continued as usual.

Microsoft has since restored its services and has apologized to customers and partners for the inconvenience caused. The company also mentioned plans to release a detailed report following a thorough review of the incident.