Jaipur Consumer Commission Orders Croma to Refund for Defective AC

The Jaipur District Consumer Disputes Redressal Commission has ruled in favor of Shalini Singh, ordering Croma to refund her for a defective air conditioner. This decision, reached in about 100 days, emphasizes the importance of consumer rights and the legal avenues available for addressing grievances related to faulty products. The ruling serves as a reminder of the protections consumers have when dealing with defective electronic goods.

By Narendra Chaudhary Oct 16, 2026, 16:56 IST

Significant Ruling by Jaipur Consumer Commission

Jaipur. In a notable decision, the Jaipur District Consumer Disputes Redressal Commission has mandated the electronics retail brand Croma to retrieve a defective air conditioner (AC) and refund the full amount to the consumer. This ruling favored the complainant, Shalini Singh, who was represented by lawyer Udit Kirodi.

Shalini Singh filed her complaint with the Jaipur District Consumer Commission on July 7, 2026, seeking relief regarding the faulty AC. Following the hearings, the commission announced its verdict on October 15, 2026. The bench, led by President Devendra Mohan Mathur and member Pawan Kumar Bhardwaj, instructed Croma to take back the defective AC and return the entire payment.

Decision Delivered in Approximately 100 Days

The time taken from the filing of the complaint to the final decision was around 100 days, providing timely relief to the consumer. Lawyer Udit Kirodi presented the legal arguments on behalf of the complainant before the commission.

Consumer Rights Case

Consumers have the right to demand repairs, replacements, or refunds from sellers or manufacturers when they receive defective electronic products. If a satisfactory resolution is not achieved, complaints can be filed with the consumer commission based on the facts of the case and applicable legal provisions.

In this instance involving Shalini Singh, the commission's directive for the return of the defective AC and the full refund underscores the importance of legal recourse in protecting consumer rights and addressing disputes related to faulty products.