IndiGo Completes Refunds for December Flight Cancellations

IndiGo has announced that it has completed the refund process for all flight cancellations that occurred between December 3-5, 2025. The airline is also offering compensation vouchers to affected passengers as part of its 'Gesture of Care' initiative. This comes after significant operational disruptions that left many travelers stranded. The DGCA has confirmed that passengers can claim compensation if their flights were cancelled within 24 hours of departure. IndiGo has expressed its commitment to improving operational processes to prevent future issues. Read on to find out more about the airline's measures and how to claim your compensation.

By Narendra Chaudhary Jan 16, 2026, 15:38 IST

IndiGo's Refund Process and Compensation for Affected Passengers

New Delhi, Jan 16: The Directorate General of Civil Aviation (DGCA) announced on Friday that IndiGo, a low-cost airline, has successfully processed and issued refunds for all flight cancellations that occurred between December 3 and 5 of the previous year.

The aviation authority reported that IndiGo confirmed that all refunds related to the cancellations during this timeframe have been fully processed and returned to the original payment methods.

Additionally, the DGCA noted that passengers whose flights were cancelled within 24 hours of their scheduled departure during this period may be eligible for compensation, if applicable.

To further assist affected travelers, IndiGo has introduced a 'Gesture of Care (GoC)' initiative.

This program offers two travel vouchers worth Rs 5,000 each, totaling Rs 10,000, which are valid for up to 12 months.

This offer is available to passengers whose flights were either cancelled or delayed by over three hours during December 3-5, 2025.

Passengers can verify their eligibility and submit their information to claim the 'Gesture of Care' vouchers. It is recommended that travelers provide accurate contact information, including a mobile number and email address, at the time of booking, whether through the airline's website or via a travel agent, as per the DGCA's advisory.

The widespread cancellations by IndiGo during December 3-5 left many passengers stranded across the country. The airline faced significant operational challenges due to inadequate pilot roster management and a lack of preparation for stricter safety regulations.

In a year-end statement, IndiGo acknowledged the operational disruptions that occurred during this period, which regrettably affected its customers, and expressed sincere apologies. The airline is committed to enhancing its operational processes and resilience.

The government has closely monitored the airline following the extensive disruptions that impacted domestic air travel.