How to File Complaints Against Overcharging on MRP

Retailers charging more than the Maximum Retail Price (MRP) is a common issue that violates consumer rights. Fortunately, the Indian government has made it easier for consumers to file complaints against such practices. This article outlines the steps to report overcharging, including using the national consumer helpline and online portals. It also provides essential tips for consumers on gathering evidence to support their claims. Stay informed and protect your rights as a consumer by knowing how to take action against unfair pricing.

By Narendra Chaudhary May 6, 2026, 02:16 IST

Understanding MRP Complaints

MRP Complaint Online: Numerous retailers engage in the illegal practice of charging customers more than the Maximum Retail Price (MRP), which violates consumer rights. You no longer need to remain silent! If you encounter such a situation, strict action can be taken against the retailer, as selling above MRP is completely prohibited. Fortunately, the government has simplified the complaint process to protect consumer rights.

Immediate Action Against Overcharging

If a shop, mall, or restaurant demands more than the MRP for any item, you can file a complaint right away. The Indian government has established a national consumer helpline number, 1800-11-4000, where you can directly call to register your complaint. Additionally, there is a dedicated website for lodging complaints. Remember, you are not obligated to pay inflated prices.

For any product or retailer complaints, you can visit consumerhelpline.gov.in to file your complaint online. When submitting your complaint, ensure to include the product name, retailer's name, and a copy of the bill or photo. Once your complaint is registered, the relevant department will initiate an investigation, and action will be taken against the offender. In valid cases, customers may even receive a refund.

Tips for Consumers

If a shop, mall, or hotel requests more than the MRP, remain calm instead of arguing. Immediately take photos of the bill and product packaging, and if possible, record a short video clip. These will serve as evidence when you file your complaint. Most complaints arise from Maharashtra and Uttar Pradesh, although cases are also reported from Delhi, Punjab, and Bihar. The government is actively monitoring this issue to prevent consumer exploitation.