How to File Complaints Against Overcharging on MRP

Retailers often violate consumer rights by charging more than the Maximum Retail Price (MRP). Fortunately, the Indian government has made it easier for consumers to file complaints against such practices. This article outlines the steps to report overcharging, including using the national consumer helpline and online complaint portal. It also provides tips for gathering evidence to support your claims. Stay informed and protect your rights as a consumer.

By Narendra Chaudhary Apr 23, 2026, 15:31 IST

Understanding MRP Complaints

MRP Complaint Online: Numerous retailers engage in the illegal practice of selling products above their Maximum Retail Price (MRP), which violates consumer rights. You no longer need to remain silent! If a retailer is overcharging, strict action can be taken against them, as selling above MRP is completely prohibited. Fortunately, the government has simplified the complaint process to protect consumer rights.

Immediate Action Against Overcharging

If a shop, mall, or restaurant demands more than the MRP for any item, you can file a complaint right away. The Indian government has established a national consumer helpline number, 1800-11-4000, where you can call directly to register your complaint. Additionally, a website has been set up for filing complaints online. Remember, you are not obligated to pay inflated prices.

For any product or retailer complaints, you can visit consumerhelpline.gov.in to submit your complaint online. When filing, ensure you include the product name, retailer's name, and a copy of the bill or photo. Once your complaint is submitted, the relevant department will initiate an investigation and take action against the offender. In valid cases, customers may even receive a refund.

Tips for Consumers

If a shop, mall, or hotel requests more than the MRP, remain calm instead of arguing. Immediately take photos of the bill and product packaging, and if possible, record a short video clip. These will serve as evidence when you file your complaint. Most complaints originate from Maharashtra and Uttar Pradesh, although cases are also reported from states like Delhi, Punjab, and Bihar. The government is actively monitoring this issue to prevent consumer exploitation.