Airport Check-In Chaos: System Outage Causes Flight Delays

A widespread system outage has disrupted check-in processes at various airports, leading to significant flight delays. Airlines including IndiGo, SpiceJet, Akasa Air, and Air India Express are implementing manual procedures to manage the situation. Microsoft Windows has reported major service outages globally, affecting IT services at airports. DIAL has assured that teams are working diligently to ensure a smooth experience for passengers. Stay tuned for updates as the situation develops.

By Narendra Chaudhary Dec 3, 2025, 11:47 IST

System Outage Disrupts Airport Check-Ins

New Delhi: A significant system outage affected check-in processes at multiple airports on Wednesday morning, as reported by sources.

This disruption has led to delays for several flights.

A notification at Varanasi airport indicated, “Microsoft Windows is experiencing major service outages worldwide, impacting IT services and check-in systems at airports.”

In response, airlines have resorted to manual check-in and boarding procedures.

The outage has impacted at least four airlines: IndiGo, SpiceJet, Akasa Air, and Air India Express.

As of now, there has been no official statement from Microsoft or the affected airlines.

DIAL noted on X at 7:40 am that, “Some domestic airlines are facing operational difficulties, which may result in delays or scheduling issues.”

Efforts are underway by on-ground teams to collaborate with all parties involved to maintain a smooth passenger experience.

Further specifics regarding the situation remain unclear.