FSSAI Issues Notices to Swiggy Instamart Over Food Safety Violations

FSSAI Takes Action Against Swiggy Instamart

The Food Safety and Standards Authority of India (FSSAI) has sent nine notices to Swiggy Instamart following numerous consumer complaints about the delivery of expired, spoiled, and unsafe food items via the platform. These complaints include a variety of products such as expired whey protein, rotten eggs, spoiled ready-to-eat meals, contaminated infant formula, and damaged packaged foods. The FSSAI has expressed concerns regarding the company's grievance redressal process and adherence to food safety regulations.

This action comes shortly after Swiggy reported in a regulatory filing that it had received a prohibition order from the FSSAI concerning its food ordering and delivery services. The company clarified that this issue was related to updating licensing details and did not involve any food safety risks, which has since been resolved.

According to the FSSAI, consumers have reported receiving various unsafe food products through Swiggy Instamart. Specific cases mentioned include allegations that ‘Healthify 100 per cent Whey Protein 1 kg’ and ‘Noice Homestyle Madras Mixture with Peanuts’ were delivered past their expiration dates. Additionally, a complaint regarding ‘Akshayakalpa Organic Egg’ indicated that the product was expired, rotten, and emitted a foul smell, rendering it unfit for consumption. Despite escalating the issue, no corrective measures were reportedly taken.

Another complaint highlighted ‘Kakke da Paratha’, which was delivered in a spoiled state and was deemed unfit for consumption due to its foul odor.

The FSSAI also reported that an infant food product was found in a severely deteriorated state, showing signs of contamination and improper handling. Alarmingly, the same product was allegedly supplied again after the defective item was returned. Other complaints included issues with contaminated eggs and milk, as well as damaged packaged food items.

Concerns Over Licensing and Compliance

In addition to product quality issues, the FSSAI raised potential licensing and compliance concerns. One complaint indicated that ‘NOICE’ eggs were marketed under a brand name not authorized by the existing FSSAI license. The regulator instructed the food business operator to refrain from marketing the product unless it is covered by a valid license and to apply for necessary modifications.

The notices also pointed out discrepancies related to incorrect or non-existent FSSAI license numbers, as well as food business entities being registered under different names than those in their FSSAI registrations. Furthermore, some consumers reported receiving only refunds without any satisfactory resolution to their food safety complaints.

FSSAI Requests Detailed Compliance Report

The FSSAI has requested a thorough explanation from Swiggy, along with supporting documentation addressing the alleged non-compliance issues. The authority has also asked for details regarding quality assurance systems, food safety monitoring, inventory management, hygiene standards, and corrective actions taken to prevent future incidents.

Failure to provide the required compliance report within the specified timeframe could lead to actions under the Food Safety and Standards Act, 2006. Separately, Swiggy stated in a regulatory filing that it received a prohibition order on July 6, 2026, from the FSSAI's Designated Officer in Karnataka regarding its food ordering platform, Toing. The company emphasized that this order was related to licensing updates and did not raise any food safety concerns. Swiggy has since addressed the observations and obtained a modified FSSAI license on July 9, asserting that no monetary penalties were imposed and that the issue is not expected to significantly impact its operations.